Dealing with negative comments and finding the "voice" of your organization on social media can be challenging. In this episode of my "Face to Face with Commendable Communicators" blog, I interview Bethany McDaniel of Georgia.gov Interactive.
In the interview, Bethany explains how she chooses to view and respond to negative comments, and I think you will find her outlook refreshing! She also talks about the nuanced differences in the "voice" of her posts, depending on whether they are on the web site, on Facebook, or on Twitter.
I invite you to watch the video and leave your comments below!